Refund policy

Refund Policy

Thank you for supporting the Peterborough Humane Society through your purchase. Every order helps provide care, medical treatment, and shelter for animals in need.

All merchandise is made to order through our print and embroidery partner, Printful. Because each item is created especially for you, we can only offer refunds or replacements for defective, misprinted, or damaged items.

If you believe your order qualifies, please contact us within 30 days of receiving your item. Claims made after this period may not be accepted.

Email us at shop@ptbohs.com to start your claim.

If a return or replacement is approved, the item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is required.

Please note that all clearance or sale items are final sale.

Please inspect your order upon arrival and contact us right away if an item is defective, damaged, or incorrect. We will work with our production partner to resolve the issue as quickly as possible.

If your refund request is approved, it will be processed to your original payment method. Your financial institution may take additional time to post the refund.