Shipping policy

All Peterborough Humane Society merchandise is made to order through our on-demand partner, Printful. This process allows us to reduce waste, operate sustainably, and ensure every item is made with care.

Processing Time

At checkout, you will see an estimated delivery date. Orders are typically processed within a few days, but delays can occur due to high order volume or unforeseen circumstances.

Delivery and Tracking

You will receive a tracking number once your order has shipped from the manufacturing facility.

Please note that orders containing multiple items may arrive in separate packages as they may be printed or embroidered in different facilities.

Shipping Rates and Addresses

Shipping rates are automatically calculated and displayed at checkout.

Please double-check your shipping address before submitting your order. If a package cannot be delivered due to an incorrect address, it may be returned to the manufacturer. Additional shipping fees may apply for re-delivery.

Damages and Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us at shop@ptbohs.com within 30 days of the estimated delivery date. We will submit a claim on your behalf to our print and shipping partner.

Please keep all packaging materials and damaged items until your claim has been resolved.

Customs, Duties, and Taxes

The Peterborough Humane Society is not responsible for any customs or import taxes applied to your order. All related fees, such as tariffs and taxes, are the responsibility of the customer.

International Shipping

Orders shipped outside of Canada may be subject to additional delivery fees or import duties. These charges are the responsibility of the customer.